Postal strikes are not affecting our services, we are using alternative couriers.
"Can I return an item?"
If you are not completely happy with your product we have a 30 day returns policy. Please get in touch with us and our helpful customer service team will support with rectifying any issues.
"What is your returns policy?"
Don’t worry if you need to return an item, see below step by step information to do so.
Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.
For information on restocking fees, please see our terms and conditions
NB: We recommend you use a courier service with tracking, so you can see your package’s progress.
"Who pays for me to post the item back?"
You will be liable to cover the cost of the return of the item. We highly recommend using a tracked courier, as unfortunately we cannot be held responsible for any missing products.
"What should I do if I’ve receive faulty goods?"
If for any reason at all you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Call our Customer Service team and they’ll advise you on the best course of action.
"How will I receive my refund?"
We aim to make the process as easy as possible and try to refund in the same method as you have initially paid for your order.
"How long will it take for me to receive my refund?"
We aim for as the refund to be actioned as quickly as possible. Due to the multiple stages required in the refund process, it can sometimes take up to 14 days but we aim to keep you updated along the way.